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Terms of Sale

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ms kelly terms of sale

Effective Date: January 1, 2026

Last Updated: January 1, 2026

These Terms of Sale explain how purchases, payments, delivery, refunds, and responsibilities are handled when you buy products or services from Tech Mentor Pro.

This policy applies to purchases made through:

By placing an order, you agree to these Terms of Sale.
If you have questions before purchasing, contact us at support@techmentorpro.com.

1. Products and Services Offered

Tech Mentor Pro provides digital products, physical products, and professional services.

Digital Products

Instant-download items available through our store, including but not limited to:

  • Security guides and privacy toolkits

  • Remote work checklists and freelancer kits

  • Digital planners, CV and cover letter templates

  • Productivity and workflow resources

Digital products are delivered electronically after payment confirmation.

Physical Products

Technology and workspace essentials shipped worldwide, including:

  • ChargeLoop™ Retractable Cable

  • VoltBoost™, VoltStation™, and VoltCore™ Power Stations

  • Cables, desk tools, laptop stands, and accessories

Physical products are shipped securely with tracking provided.

One-Time Services

Professional services purchased individually, including:

  • Remote IT support and troubleshooting

  • Onsite IT support (travel and accommodation billed separately)

  • Network setup and diagnostics

  • Virus and malware removal

  • Device setup and configuration

  • Software installation and system updates

  • Complete streaming setup for content creators

  • Cybersecurity and online privacy services

  • Professional email setup

  • Tech consultations

  • Mystery audit services

  • Personal and business investigation services

  • Tech administration and customer service support

Subscription Services

Recurring plans that provide ongoing technical support, consulting, or administrative assistance.

Each product or service includes a description, pricing, and availability at the time of purchase.
For full service details, visit:
https://www.techmentorpro.com/our-services/

2. Pricing, Currency, and Taxes

  • Currency: All prices are listed in EUR (€). Your bank or payment provider may apply currency conversion.

  • Taxes: Applicable taxes, including VAT where required, are shown at checkout unless stated otherwise.

  • Shipping costs: Calculated at checkout based on destination, size, and weight. Free shipping is clearly indicated where offered.

We reserve the right to adjust prices at any time. Confirmed and paid orders are not affected by later price changes.

3. Payment Methods

All payments are processed securely through Stripe.

Accepted payment methods include:

  • Visa

  • Mastercard

  • American Express

Tech Mentor Pro does not store your payment card information.

Full details are available in our Payment Policy:
https://www.techmentorpro.com/payment-policy/

4. Order Processing & Delivery

4.1 Order Confirmation

After completing a purchase, you will receive an email confirming your order details.

4.2 Digital Products

Delivered immediately via download link or email once payment is confirmed.

4.3 Physical Products

Shipped according to our Shipping Policy:
https://www.techmentorpro.com/shipping-policy/
Tracking information is provided once the order is dispatched.

4.4 Services

You will receive confirmation of your booking, scheduling details, and any preparation instructions by email.

5. Subscription Services

  • Cancellation: You may cancel a subscription at any time. Cancellations apply to future billing cycles only.

  • Access: You retain access to subscription benefits until the end of your current paid period.

  • Refunds: No refunds are issued for partially used billing cycles.

See our Cancellation Policy for details:
https://www.techmentorpro.com/cancellation-policy/

6. Onsite IT Support Expenses

For onsite IT services, travel and accommodation costs are not included in the base service price.

A detailed cost estimate will be provided for approval before any travel arrangements are made.

7. Refunds, Returns, and Cancellations

Digital Products

Non-refundable unless defective or materially different from the product description.

Physical Products

Eligible for return or exchange if damaged or incorrect.
Requests must be submitted within 14 days of delivery.

Services

Non-refundable once a session has started, unless the issue is caused by Tech Mentor Pro.

Full conditions are detailed in our Refund & Returns Policy:
https://www.techmentorpro.com/refund-and-returns-policy/

8. Customer Responsibilities

By purchasing from Tech Mentor Pro, you agree to:

  • Provide accurate and complete information during checkout and service booking

  • Respond promptly to communications required to deliver products or services

  • Ensure your systems meet stated requirements for digital products or services

Failure to meet these responsibilities may delay or prevent delivery.

9. Intellectual Property & Licensing

  • Digital products are licensed for personal or internal business use only

  • All content, products, and materials remain the intellectual property of Tech Mentor Pro

Unauthorised copying, sharing, redistribution, resale, or public distribution is strictly prohibited.

10. Limitation of Liability

Tech Mentor Pro is not liable for:

  • Delays caused by shipping carriers, force majeure events, or external factors

  • Issues resulting from incorrect customer information

  • Compatibility problems with third-party tools, software, or systems

Our total liability is limited to the amount paid for the specific product or service purchased.

11. Dispute Resolution & Governing Law

If a concern arises, please contact us first at support@techmentorpro.com. We aim to resolve all issues fairly and efficiently.

If a resolution cannot be reached, these Terms of Sale are governed by the laws of Germany, and disputes will be handled in the courts of Hessen, Germany.

12. Updates to These Terms

We may update these Terms of Sale periodically. Any changes will be published on this page with a revised Last Updated date.

Continued purchases after updates are posted constitute acceptance of the revised terms.

13. Contact Us

For questions about these Terms of Sale, contact us at:

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Thank you for choosing Tech Mentor Pro.