Tech Mentor Pro: Terms of Sale

1. Products and Services At Tech Mentor Pro, we’re proud to provide a range of digital solutions and physical tools tailored to support your personal and professional tech needs. Here’s a breakdown of what we offer:

Digital Products: Our digital tools include workflow-optimizing software, educational guides, and time-saving templates—available for instant download. Every item is crafted with care and regularly updated to stay relevant and useful.

Physical Products: Built with quality and durability in mind, our physical products—ranging from tech accessories to workspace enhancements—are shipped securely and sustainably to ensure they arrive in excellent condition.

Services:

• Remote IT Support: Expert help for troubleshooting, system optimization, and more—available wherever you are.

• Onsite IT Support: Personalized support at your location. (Note: Travel and accommodation billed separately.)

• Cybersecurity Services: Protection from scams, viruses, and digital threats.

• Tech Consultations: Tailored advice to help solve complex tech issues with clarity and confidence.

Every product or service includes a clear description of what’s included, pricing, and availability at the time of purchase.

2. Pricing and Currency

• Currency: All prices are shown in EUR (€). Your payment provider may convert it to your local currency.

• Taxes: Prices include applicable taxes like VAT unless stated otherwise.

• Shipping: Fees depend on your location and item. Free shipping will be clearly marked.

We may adjust prices based on market conditions or operational costs, but confirmed orders won’t be affected.

3. Payment Methods We accept secure, convenient payment methods:

• Major credit/debit cards (Visa, MasterCard, etc.)

• PayPal

• Bank transfers

• Regional/local payment methods (when available)

Your payment is processed via secure, certified gateways. We never store your payment info.

4. Order Process

• Confirmation: You’ll receive an email with your order details after purchase.

• Digital Products: Delivered instantly via email or download link.

• Physical Products: Shipped according to our shipping policy with protective packaging.

• Services: You’ll get a confirmation email with your appointment time and info.

5. Refunds and Returns See our full Refund and Returns Policy for:

• Eligibility for refunds or exchanges

• How to return physical items

• Support options for digital or service-related concerns

6. Subscription Services

• Cancellations: You can cancel anytime. Refunds apply only to future billing.

• Access: You keep access through the end of your paid term.

7. Onsite IT Support Costs Travel and accommodation for onsite services are billed separately. You’ll get a detailed estimate to approve before we proceed.

8. Customer Responsibilities

• Provide accurate information during checkout and service booking.

• Respond to communication promptly so we can deliver smoothly.

9. Intellectual Property

• You get a license to use digital products for personal or business use.

• All content remains the intellectual property of Tech Mentor Pro.

• No unauthorized sharing, copying, or resale allowed.

10. Limitation of Liability We are not responsible for:

• Delays due to force majeure or external factors

• Issues caused by incorrect customer information

• Compatibility issues with third-party tools not controlled by us

11. Dispute Resolution

• Email support@techmentorpro.com with any issues.

• We aim to resolve all concerns quickly and fairly.

• If needed, disputes are governed by the laws of Hessen, Germany.

12. Updates to Terms We may update these terms over time. Major changes will be highlighted on our website. We encourage regular reviews of this page.