Terms & Conditions

1. Who We Are

Tech Mentor Pro provides practical, secure, and future-ready tech solutions for freelancers, startups, remote workers, and digital teams.

Our services and products include:

• IT Support Services
  Remote troubleshooting, onsite IT support, network setup, malware removal, system optimisation, device configuration, and technical consulting.

• Cybersecurity & Privacy Services
  Privacy protection, security assessments, and cybersecurity audits.

• Business & Investigation Services
  Mystery audits, personal and business investigations, customer service support, and technical administration.

• Digital Products
  eBooks, toolkits, templates, guides, and digital resources available through our store.

• Physical Products
  Tech tools, accessories, and equipment shipped internationally.

• Streaming & Creator Services
  Complete streaming setup and configuration for content creators.

• Consultation Services
  Personalised consultations, audits, and ongoing support plans.

2. Eligibility

To use our websites or purchase products and services, you must:

• Be 18 years of age or older, or have permission from a parent or legal guardian

• Provide accurate and complete personal, billing, and delivery information

Providing false or misleading information may result in account suspension or order cancellation.

3. Account Registration

User accounts are managed via Ultimate Member.

By creating an account, you agree that:

• You are responsible for safeguarding your login credentials

• All activity under your account is your responsibility

• You will notify us immediately of any unauthorised access

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Orders & Purchases

4.1 Placing Orders

All orders must be placed directly through our websites. You are responsible for ensuring all order details are correct before checkout.

4.2 Order Acceptance

We may reject or cancel an order if:

• Pricing or technical errors occur

• Payment is flagged as potentially fraudulent

• A product or service becomes unavailable

If an order is cancelled, any payment received will be refunded in full.

4.3 Custom & Personalised Services

For consultations or custom services, a written scope or agreement will be provided before work begins. Changes outside the agreed scope may result in additional charges.

5. Payments

5.1 Payment Processing

All payments are securely processed via Stripe. We accept major credit and debit cards including Visa, Mastercard, and American Express.

5.2 Currency & Taxes

• All prices are listed and charged in EUR (€)

• VAT and applicable taxes are calculated at checkout

More details are available in our Payment Policy:
https://www.techmentorpro.com/payment-policy/

6. Shipping & Delivery

For physical products purchased from our store:

• EU deliveries: estimated 3–5 business days

• International deliveries: estimated 7–14 business days

Shipping costs are calculated at checkout based on destination and order size.
International customers are responsible for customs duties and import taxes.

See our full Shipping Policy:
https://www.techmentorpro.com/shipping-policy/

7. IT Support Services

7.1 Remote IT Support

• Sessions are prepaid and scheduled in advance

• Once a session begins, it is non-refundable unless the issue is caused by Tech Mentor Pro

• Temporary system access may be required and is always performed securely with your consent

7.2 Onsite IT Support

• Onsite support is available internationally

• Travel and accommodation costs are not included unless stated otherwise

• Accurate location details are required for scheduling

Service details are available here:
https://www.techmentorpro.com/our-services/

8. Refunds, Returns & Cancellations

8.1 Digital Products

Digital products are non-refundable unless defective or materially different from their description.

8.2 Physical Products

Physical products may be returned or exchanged if damaged or incorrect. Requests must be submitted within 14 days of delivery.

8.3 Service Cancellations

• Services must be cancelled at least 48 hours in advance

• Onsite services cancelled after travel arrangements may be partially non-refundable

Full details are available in our policies:

• Refunds & Returns: https://www.techmentorpro.com/refund-and-returns-policy/

• Cancellations: https://www.techmentorpro.com/cancellation-policy/

9. Blog & Educational Content

Content published on our blog (https://blog.techmentorpro.com) is provided for informational purposes only.

You may share links to our content, but you may not copy, reproduce, or republish it without written permission.
For personalised advice, please book a consultation.

10. Newsletter & Communications

By subscribing to our newsletter (managed via MailerLite), you consent to receive emails from us.
You can unsubscribe at any time using the link in any email.

Data handling is governed by our Privacy Policy:
https://www.techmentorpro.com/privacy-policy/

11. AI Chat Support

Our websites use an AI-powered chat assistant provided by OpenAI (ChatGPT).

• Conversations may be processed on servers in the United States

• Do not share sensitive information such as passwords or payment details via chat

Further details are outlined in our Privacy Policy.

12. Intellectual Property

All Tech Mentor Pro content, including text, graphics, branding, images, and software, is protected by intellectual property laws.

You may not copy, distribute, or create derivative works without written permission.

13. User Conduct

You agree not to:

• Use our platforms for unlawful activities

• Attempt to breach or disrupt our systems

• Redistribute protected content

• Harass or abuse users or staff

Violations may result in account termination and legal action.

14. Limitation of Liability

Tech Mentor Pro is not liable for:

• Third-party shipping delays or errors

• Damage caused by misuse of products

• Issues caused by inadequate client-side security

Our total liability is limited to the amount paid for the affected product or service.

15. Privacy & Data Protection

We comply fully with GDPR and EU data protection regulations.

For full details, review our policies:

• Privacy Policy: https://www.techmentorpro.com/privacy-policy/

• Cookie Policy: https://www.techmentorpro.com/cookie-policy/

16. Changes to These Terms

We may update these Terms periodically. Updates will be posted on this page with a revised Last Updated date. Continued use of our platforms constitutes acceptance of the revised terms.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of Germany.
Any disputes will be resolved in the courts of Hessen, Germany, unless otherwise agreed in writing.

18. Contact Us

If you have questions about these Terms & Conditions, contact us at:

• Support & Contact: https://www.techmentorpro.com/tech-support-contact/

• Email: support@techmentorpro.com

• Website: https://www.techmentorpro.com

Related Policies

• Privacy Policy: https://www.techmentorpro.com/privacy-policy/

• Cookie Policy: https://www.techmentorpro.com/cookie-policy/

• Refunds & Returns: https://www.techmentorpro.com/refund-and-returns-policy/

• Shipping Policy: https://www.techmentorpro.com/shipping-policy/

• Cancellation Policy: https://www.techmentorpro.com/cancellation-policy/

• Payment Policy: https://www.techmentorpro.com/payment-policy/

Thank you for choosing Tech Mentor Pro.