1. Overview

At Tech Mentor Pro, we are committed to delivering professional, secure, and future-ready tech solutions for modern professionals—freelancers, startups, remote workers, and digital teams. Our offerings include:

• IT Support Services – remote troubleshooting, consulting, and tailored technical support.

• Digital Products – including eBooks, toolkits, templates, and guides.

• Physical Products – high-quality tech tools and gadgets shipped globally.

• Subscription Plans – flexible plans that provide ongoing technical support and consulting.

These Terms & Conditions apply to all users interacting with Tech Mentor Pro’s platform, including clients, visitors, and service subscribers.

2. Eligibility

To access and purchase from our website, you must:

• Be 18 years or older, or have parental/guardian permission.

• Provide accurate personal and billing details during sign-up or checkout.

Any false or misleading information may result in account suspension or order cancellation.

3. Orders & Purchases

3.1 Placing Orders

• Orders must be placed directly through our website.

• Clients are responsible for ensuring their delivery, contact, and payment information is accurate.

3.2 Order Acceptance

We reserve the right to reject or cancel an order if:

• There are pricing/technical errors.

• The payment is suspected of fraud.

• The product or service is out of stock or unavailable.

You will receive prompt notification in such cases, and any payments made will be refunded in full.

3.3 Custom Services

For personalized services or consultations, a formal scope agreement will be signed before commencement. Mid-project changes may incur additional fees.

4. Payments

4.1 Accepted Methods

We accept the following payment methods:

• Credit/Debit cards (Visa, Mastercard)

• PayPal

• Bank Transfers

4.2 Currencies & Taxes

• All transactions are in EUR (€).

• VAT and other applicable taxes are added at checkout.

5. Shipping & Delivery

5.1 Delivery Estimates

• Domestic Orders (EU): 3–5 business days.

• International Orders: 7–14 business days.

• Delays may occur due to weather, customs inspections, or supply chain disruptions.

5.2 Shipping Costs

• Some products include free shipping.

• Others have shipping fees calculated at checkout, depending on weight, product type, and destination.

5.3 Customs & Duties

• International clients are responsible for customs duties.

• Tech Mentor Pro is not liable for delays due to customs processing.

6. Refunds, Returns & Cancellations

6.1 Refund & Return Policy

• Digital Products: Non-refundable unless proven faulty.

• Physical Products: Eligible for replacement/refund if damaged or incorrect, requested within 14 days.

6.2 Service Cancellations

• Must be canceled at least 48 hours prior to service.

• Onsite bookings canceled after travel planning may be partially non-refundable.

More details can be found in our Refund Policy and Cancellation Policy.

7. IT Support Services

7.1 Remote Support

• Prepaid and pre-booked only.

• Non-refundable once the session begins unless the fault lies on our side.

7.2 Onsite Support

• Travel and lodging are not included in the service price.

• Location details are required for scheduling and planning.

8. Intellectual Property

All content (text, design, logos, and media) on Tech Mentor Pro is protected under copyright and may not be reused or redistributed without written permission.

9. Privacy

We fully comply with the GDPR and take your data seriously. Read our Privacy Policy for more information on how your data is stored and used.

10. User Conduct

Users are expected to:

• Not use the platform for illegal activities.

• Not interfere with or attempt to hack the website.

• Not redistribute content without permission.

Violation may lead to a permanent ban and legal action.

11. Limitation of Liability

Tech Mentor Pro is not responsible for:

• Third-party shipping errors or delays.

• Damage caused by client misuse.

• Breaches from client-side issues like weak passwords or unsafe practices.

12. Policy Updates

We reserve the right to update these Terms & Conditions. All changes will be posted here with the new effective date. Your continued use of our site implies acceptance of the revised terms.

13. Jurisdiction

These terms are governed by German Law. Any legal disputes will be resolved in the courts of Hessen, unless otherwise agreed in writing.

14. Contact Information

For questions or support:

• Email: support@techmentorpro.com or proadmin@techmentorpro.com

• Website: www.techmentorpro.com