1. Where We Ship

1.1 Domestic Shipping (Sweden & Germany)
We reliably deliver throughout Sweden and Germany, using well-established carriers.

• Expected Delivery: 3–5 business days post-processing.

• Costs: Standard orders usually include free shipping. Oversized items or specific remote areas may incur additional fees, calculated transparently at checkout.

1.2 International Shipping
TMP offers shipping to most countries globally through reputable international logistics partners.

• Expected Delivery: Typically 7–14 business days; subject to customs processing.

• Restrictions: Some locations may not be serviceable due to shipping constraints or regulations. Customers affected will receive immediate notification and full refunds if applicable.

• Costs: Clearly itemized during checkout, reflecting exact costs based on destination, weight, and product dimensions.

2. Order Processing

• Standard Processing: Orders are processed within 1–3 business days.

• Weekend/Holiday Orders: Processing begins the next business day after holidays and weekends.

• Secure Handling: Every package is thoroughly inspected and securely packaged to ensure integrity during transit.

3. Eco-Friendly Commitment

TMP proudly uses biodegradable and recyclable packaging materials, minimizing environmental impact while protecting your products effectively during delivery.

4. Tracking and Communication

• Shipment Tracking: Customers receive detailed tracking information via email immediately upon dispatch.

• Consistent Updates: Notifications provided at order confirmation, dispatch, transit updates, and successful delivery.

5. Customs, Duties, and International Taxes

• Customer Responsibility: Any applicable customs duties, import taxes, or additional fees required by your country are solely your responsibility.

• Transparency: These fees are not included in product pricing or shipping costs, clearly explained at checkout.

• Customs Delays: While we strive for timely delivery, customs inspections may cause unforeseen delays. Customers are encouraged to verify their local import policies before ordering.

6. Address and Delivery Accuracy

• Address Corrections: Notify us immediately if changes are required. Post-shipment corrections are challenging and subject to carrier approval.

• Delivery Issues: Customers must ensure accurate address details. Failed deliveries due to incorrect or incomplete addresses may result in additional charges for re-delivery.

7. Resolving Shipping Issues

7.1 Lost or Missing Packages:

• Report immediately to TMP. We will promptly initiate an investigation with the shipping provider.

• Resolutions include replacements or refunds based on the investigation results.

7.2 Damaged Packages:

• Contact us within 7 days of receiving damaged items.

• Submit clear photographic evidence of damage to both products and packaging.

• TMP will replace or refund items upon verification.

7.3 Shipping Cost Refunds:

• Applicable if delivery significantly exceeds estimated timelines or in case of incorrect product dispatch by TMP.

8. Exceptional Circumstances and Delays

Occasionally, shipping delays may occur due to extraordinary circumstances such as severe weather, global logistics disruptions, or extensive customs inspections. In these situations, TMP commits to proactive communication and diligent efforts to minimize inconvenience.

9. Why Trust TMP with Your Shipping Needs?

• Secure Deliveries: Strong, secure packaging designed specifically to safeguard products.

• Reliable Partnerships: Collaboration with globally recognized logistics providers such as DHL, FedEx, UPS, and trusted local carriers.

• Dedicated Support: Our responsive support team swiftly addresses any shipping-related concerns, ensuring satisfaction and peace of mind.

10. Contact Information

For support, detailed questions, or assistance:

• Email: support@techmentorpro.com | admin@techmentorpro.com

• HelpDesk: Available 24/7

• Website: www.techmentorpro.com

At Tech Mentor Pro, your trust, satisfaction, and the integrity of your shipments remain our utmost priority. Thank you for choosing TMP—we promise a shipping experience you can depend on.