Effective Date: January 1, 2025
Last Updated: February 8, 2025
At Tech Mentor Pro (TMP), your satisfaction is central to our philosophy. Our Refund and Returns Policy reflects our unwavering commitment to fairness, transparency, and exceptional customer service. We understand that despite our best efforts, situations may arise that require refunds, returns, or exchanges. This policy outlines the procedures and conditions clearly, ensuring your experience with us remains consistently excellent.
For any questions, clarifications, or concerns, contact us at: support@techmentorpro.com or admin@techmentorpro.com.
1. General Refund Policy
TMP offers refunds, returns, and exchanges based on product or service type. Each request undergoes careful review to ensure fairness and transparency.
Digital Products: Limited refund availability due to the instant access nature of digital downloads.
Physical Products: Returnable and refundable under clearly defined conditions.
Services: Evaluated based on service type and completion status.
2. Refund Policy for Digital Products
2.1 Non-Refundable Digital Products:
Digital products, such as downloadable software, e-books, and guides, are typically non-refundable due to immediate delivery and consumption.
2.2 Exceptions for Digital Refunds:
Refunds may be considered if:
Delivery failed due to technical errors from TMP.
A critical defect prevents product use, without an available resolution.
2.3 Requesting a Digital Refund:
Email us at support@techmentorpro.com within 7 days of purchase.
Include your order number and detailed issue description.
TMP will assess your request promptly, provide troubleshooting, offer alternatives, or issue a refund if applicable.
3. Refund and Return Policy for Physical Products
3.1 Eligibility for Returns:
Returns are accepted if:
Products are unused, unopened, and in original condition.
Return requests are initiated within 14 days of product delivery.
3.2 Return Procedure:
Contact support@techmentorpro.com with your order details and reason for return.
Receive a return authorization and follow provided shipping instructions.
Package and ship your return carefully in original packaging.
3.3 Handling Damaged or Incorrect Products:
Report issues within 7 days of delivery, providing photographic evidence.
TMP covers replacement or full refund, including shipping fees.
3.4 Return Shipping Responsibilities:
Customers handle return shipping costs unless items arrived damaged or incorrect.
TMP recommends tracked and insured shipping methods for returns.
4. Refund Policy for Services
4.1 Remote IT Support:
Refunds unavailable after session commencement.
If unresolved due to TMP limitations, customers may receive:
Complimentary follow-up sessions.
Partial refunds or credits for future services.
4.2 Onsite IT Support:
Before travel confirmation: Eligible for full refund.
After travel confirmation: Travel-related expenses already incurred are non-refundable.
4.3 Service Cancellation Policy:
Notify TMP of cancellations at least 48 hours before scheduled service.
Late cancellations may lead to administrative fees or reduced refund eligibility.
5. Refunds for Subscription Services
5.1 Subscription Cancellation:
Cancel subscriptions at any point.
Refunds for current billing cycles unavailable.
Services remain active through the subscription’s billing period.
5.2 Exceptional Circumstances:
In rare cases, if TMP fails to deliver due to unforeseen issues, customers may:
Receive partial refunds corresponding to affected periods.
Opt for suitable alternative solutions provided by TMP.
6. Processing Refunds
6.1 Refund Timelines:
Approved refunds processed within 7-14 business days.
Funds returned to original payment methods; processing times may vary by bank or payment provider.
6.2 Refund Request Denials:
Requests may be denied if:
Damage results from customer misuse or mishandling.
Late or inadequate cancellation notices are provided.
Issues occur due to third-party factors beyond TMP’s control.
7. How to Request Refunds or Returns
To streamline your refund or return process:
Contact: Email support@techmentorpro.com with order numbers or booking details.
Provide Evidence: Submit relevant images, receipts, and comprehensive issue descriptions.
Await Response: Expect feedback from our team within 3 business days, guiding you through next steps.
8. Our Commitment to Fairness and Transparency
TMP approaches every refund and return request with empathy, professionalism, and fairness. We strive to resolve issues swiftly, prioritizing your satisfaction. Our goal is to maintain trust, ensuring every interaction with TMP meets your highest expectations.
9. Contact Us
For any inquiries or detailed questions about this Refund and Returns Policy, reach us at:
Website: www.techmentorpro.com
Thank you for choosing Tech Mentor Pro—where your trust, satisfaction, and experience are paramount.