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Refund and Returns Policy

techmentorpro > Refund and Returns Policy
tech mentor pro refund policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

At Tech Mentor Pro, we stand behind the quality of our products and services. We also believe in transparency and fairness — for you and for us. This policy explains how refunds, returns, exchanges, and cancellations are handled, so expectations are clear from the start.

This policy applies to purchases made through:

If you need help with a purchase, contact us at support@techmentorpro.com. We aim to resolve issues quickly and fairly.

1. Digital Products

Because digital products are delivered instantly and cannot be returned, all digital downloads are non-refundable once accessed or downloaded.

This includes, but is not limited to:

  • Security guides and privacy toolkits

  • Remote work checklists and freelancer kits

  • Digital planners

  • CV and cover letter templates

  • Any other downloadable or digital-only products

1.1 Limited Exceptions

We may offer a refund or store credit at our discretion if one of the following applies:

  • You never received the download link due to a technical error on our end

  • The file is corrupted or unusable and we cannot provide a working replacement

  • The product is materially different from what was described on the product page

1.2 How to Request Support for Digital Products

To request assistance:

We will review your request and respond within 3 business days.

Please note: requests based on change of mind, lack of use, or no longer needing the product are not eligible for refunds.

2. Physical Products

We want you to be satisfied with your purchase. If something is wrong, we’ll work with you to resolve it.

2.1 Returns and Exchanges

You may request a return or exchange within 14 days of delivery if:

  • The item is unused, unopened, and in its original packaging

  • You provide proof of purchase

  • The item is not marked as final sale or clearance

2.2 How to Start a Return

To begin a return:

  1. Email support@techmentorpro.com with your order number and reason

  2. Wait for return authorisation and instructions

  3. Ship the item securely in its original packaging

Please do not send items back without authorisation.

2.3 Return Shipping & Restocking

  • Return shipping costs are your responsibility unless the item arrived damaged or incorrect

  • A 15% restocking fee may apply to cover inspection and processing

  • We recommend tracked and insured shipping

  • We are not responsible for items lost or damaged during return transit

2.4 Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Contact us within 7 days of delivery

  • Include photos clearly showing the issue

We will arrange a replacement or a full refund, including shipping costs.
No restocking fee applies in these cases.

2.5 Condition of Returned Items

Returned items must be in resaleable condition. We reserve the right to refuse refunds or apply deductions if items are returned used, damaged, incomplete, or improperly packaged.

3. Services

Our services require preparation time, expertise, and in some cases travel arrangements. For this reason, service refunds are handled carefully.

3.1 Remote IT Support & Consultations

  • A booking fee may apply and is non-refundable

  • Once a session has started, refunds are not available

  • Disagreement with advice or outcomes is not grounds for a refund

If we are unable to proceed due to limitations on our end, we may offer a follow-up session or store credit at our discretion.

3.2 Onsite IT Support

  • Before travel is booked: cancellation eligible for refund minus any booking fee

  • After travel is booked: travel and accommodation costs already incurred are non-refundable

Please notify us as early as possible if plans change.

3.3 Cancellations & No-Shows

  • At least 48 hours’ notice is required to cancel or reschedule services

  • Cancellations within 48 hours may forfeit the booking fee or full payment

  • No-shows without notice are not eligible for refunds

Full details are available in our Cancellation Policy:
https://www.techmentorpro.com/cancellation-policy/

4. Subscription Services

Subscriptions can be cancelled at any time.

4.1 How Subscription Cancellations Work

  • Cancellations apply to future billing cycles only

  • Access continues until the end of the current paid period

  • No refunds are issued for partially used billing cycles

4.2 Exceptional Circumstances

If we fail to deliver subscription services due to an issue on our end, we may offer one of the following at our discretion:

  • Partial refund for the affected period

  • Extension of the subscription

  • Store credit

5. Store Credit

When offered, store credit:

  • Is valid for 12 months from issue

  • Can be used for any product or service

  • Cannot be redeemed for cash or transferred

6. Refund Processing

6.1 How Refunds Are Issued

  • Approved refunds are processed within 7–14 business days

  • Refunds are issued to the original payment method via Stripe

  • Your bank may take additional time to post the refund

6.2 When Refunds May Be Denied

Refund requests may be denied if:

  • Damage is caused by misuse after delivery

  • Required cancellation notice was not provided

  • The issue is caused by third-party platforms or services

  • The request is outside stated time limits

  • There is evidence of abuse of this policy

7. Disputes & Chargebacks

We strongly encourage resolving issues directly with us first.

Filing a chargeback without prior contact may result in:

  • Account suspension

  • Loss of access to services

  • Recovery of dispute-related costs

Fraudulent chargebacks will be challenged and may be reported.

8. Our Commitment

Every request is reviewed carefully and fairly. While we must protect our business from misuse, we genuinely want you to have a positive experience. If something went wrong, talk to us — we’ll always try to help.

9. Contact Us

For questions about this policy, contact us at:

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