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Privacy Policy

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Effective Date: January 1, 2026

Last Updated: January 1, 2026

This Privacy Policy explains how Tech Mentor Pro (“we,” “us,” “our”) collects, uses, and protects your personal information when you use our websites and services.

This policy applies to all Tech Mentor Pro platforms:

We are based in the European Union and comply with the General Data Protection Regulation (GDPR). By using our websites, you agree to the practices described below.

1. Information We Collect

Personal Information

When you create an account, place an order, or contact us, we may collect your name, email address, phone number, billing and shipping address, and payment details.

Service-Specific Information

Depending on the service you use, we may collect limited additional data:

Technical Information

We automatically collect data such as IP address, browser type, operating system, device information, pages visited, session duration, and interaction data.

Cookies

We use cookies to improve site functionality and user experience. Full details are available in our
Cookie Policy.

2. How We Use Your Information

  • Service delivery
    To fulfil orders, provide IT support, manage subscriptions, and deliver requested services.
    View our services here: https://www.techmentorpro.com/our-services/

  • Communication
    To respond to enquiries, send confirmations, and provide service updates.

  • Marketing
    With your consent, to send newsletters and offers via MailerLite. You can unsubscribe at any time.

  • Improvement
    To analyse site usage, improve our services, and personalise your experience.

  • Legal compliance
    To meet regulatory requirements, prevent fraud, and protect our legal interests.

3. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

  • Contractual necessity – to provide requested services

  • Consent – for marketing communications (withdrawable at any time)

  • Legitimate interests – to maintain security and improve services

  • Legal obligation – to comply with tax and regulatory requirements

4. Third-Party Services

We only share data with trusted third parties essential to operating our services. We never sell personal data.

EU-Based Services

  • Hosting: one.com (EU servers) – hosts all Tech Mentor Pro websites

Services With International Data Transfer

These providers operate under Standard Contractual Clauses (SCCs) or equivalent safeguards:

  • Payments: Stripe
    Secure payment processing. See our
    Payment Policy

  • Email marketing: MailerLite
    Newsletter and promotional email management

  • Analytics: Google Analytics (GA4)
    IP anonymisation enabled

  • AI chat support: OpenAI (ChatGPT)
    Powers live chat. Conversations may be processed on servers in the United States.

  • Shipping (physical products): DHL, FedEx, and local postal services
    See our
    Shipping Policy

5. Your Rights Under GDPR

If you are an EU resident, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Request data portability

  • Object to specific uses, including marketing

To exercise these rights, contact us via our
Support & Contact page.
We respond within 30 days.

6. Data Retention

We retain data only as long as necessary:

  • Transaction records: retained as legally required (typically 7 years)

  • Account data: retained while your account is active

  • Service-related data: deleted after service completion

When no longer needed, data is securely deleted or anonymised.

7. Data Security

We protect your information through:

  • SSL encryption across all websites

  • Secure payment processing via Stripe

  • Restricted access to authorised personnel only

  • Regular security updates via WP Rocket and our hosting provider

8. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect children’s data. If you believe this has occurred, contact us immediately and we will delete the information.

9. Updates to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or site notice. The “Last Updated” date reflects the current version.

10. Contact Us

For questions about this Privacy Policy or data handling:

You also have the right to lodge a complaint with your local data protection authority.

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