Remote Audit for a German E-Commerce Brand Chat & Email Mystery Test Support tickets were dragging. Chats were going cold. Management had no visibility into how remote agents were handling written customer interactions.We stepped in as real customers, and uncovered…

What Were Their Agents Really Saying to Customers? Client Situation A telecom provider in Germany was receiving growing customer complaints, but management had no idea what was actually happening on live support calls. With legal restrictions preventing internal monitoring, they…