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Payment Policy

techmentorpro > Payment Policy
tech mentor pro Payment Policy

Effective Date: January 1, 2025
Last Updated: February 8, 2025

Effective Date: January 1, 2026

Last Updated: January 1, 2026

At Tech Mentor Pro, we aim to keep payments transparent, secure, and straightforward. This Payment Policy explains how payments are handled when purchasing services, digital products, physical products, or subscription plans through our platforms.

This policy applies to purchases made on:

For payment-related questions, contact us at support@techmentorpro.com.

1. Our Payment Principles

We operate on three core principles:

  • Clarity: Prices are shown upfront with no hidden fees

  • Security: All transactions are protected using industry-leading encryption and payment providers

  • Simplicity: Easy checkout using trusted payment methods

2. Accepted Payment Methods

2.1 Credit & Debit Cards

We accept the following cards:

  • Visa

  • Mastercard

  • American Express

All card payments are processed securely via Stripe.

2.2 Subscriptions & Recurring Payments

For subscription-based services:

  • Payments are charged automatically on the billing or renewal date

  • You will receive advance notice before each renewal

  • You can update payment details or cancel before renewal to avoid charges

2.3 Alternative Payment Arrangements

For special cases such as invoiced payments or custom arrangements, please contact
support@techmentorpro.com before placing your order.

Approval of alternative payment methods is at our discretion.

3. Currency, Pricing & Taxes

  • Currency: All prices are displayed in EUR (€)

  • Taxes: VAT and other applicable taxes are included and shown at checkout

  • Shipping: Shipping costs are calculated at checkout based on destination and item type

  • Services: Service pricing is displayed clearly on each service page

  • Custom Work: Tailored services may require a custom quote

We believe in transparent pricing — what you see at checkout is what you pay.

4. When Payment Is Collected

4.1 Payment Timing by Product Type

  • Digital products: Charged immediately; access granted once payment is confirmed

  • Physical products: Charged at checkout before processing and dispatch

  • Services: Charged at booking or via a booking fee to secure your appointment

  • Subscriptions: Charged on start date and automatically on each renewal date

4.2 Payment Confirmation

All successful payments generate an automatic confirmation email.

Card payments are processed instantly via Stripe.

5. Booking Fees

Some services require a non-refundable booking fee.

  • The booking fee secures your appointment

  • The fee is clearly shown at booking

  • The fee is deducted from the total service cost

Booking fees are non-refundable, even if you later cancel.
For cancellation details, see our Cancellation Policy:
https://www.techmentorpro.com/cancellation-policy/

6. Subscription Payments

6.1 Automatic Renewals

  • Subscriptions renew automatically unless cancelled

  • Renewal reminders are sent in advance

  • Payment is charged on the renewal date

6.2 Cancelling a Subscription

  • Cancel before the renewal date to avoid being charged

  • Cancellation applies to future billing cycles only

  • No refunds are provided for the current billing period

  • Access continues until the end of the paid term

For full details, see our Cancellation Policy.

7. Failed or Declined Payments

Payments may fail due to:

  • Incorrect card details

  • Insufficient funds

  • Expired or blocked cards

What to Do

  • Double-check your card details

  • Ensure sufficient funds are available

  • Contact your bank if needed

If issues persist, contact support@techmentorpro.com and we’ll assist you.

8. Refunds

Refund eligibility depends on the product or service purchased.

  • Approved refunds are processed within 7–14 business days

  • Refunds are issued to the original payment method via Stripe

  • Banks may take additional time to reflect refunded funds

For full refund rules, see our Refund & Returns Policy:
https://www.techmentorpro.com/refund-and-returns-policy/

9. Payment Disputes & Chargebacks

If you have a payment concern, contact us first at
support@techmentorpro.com — we aim to resolve issues quickly and fairly.

Filing a chargeback without contacting us first may result in:

  • Temporary account suspension

  • Loss of access to services

  • Recovery of dispute-related costs

Fraudulent disputes will be challenged where appropriate.

10. Payment Security

Your payment data is protected by:

  • SSL encryption on all transactions

  • Stripe, a PCI-DSS Level 1 certified provider

  • No card storage on our servers

All sensitive payment data is handled securely by Stripe.

For more details, see our Privacy Policy:
https://www.techmentorpro.com/privacy-policy/

11. Invoiced & Outstanding Payments

For approved invoiced services:

  • Payment is due within 14 days of invoice date

  • Late payments may result in service suspension

  • Late fees may apply as stated on the invoice

12. Contact Us

For payment questions or assistance, contact us at:

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Thank you for choosing Tech Mentor Pro.