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Payment Policy

techmentorpro > Payment Policy
ms kelly Payment Policy

Effective Date: January 1, 2025
Last Updated: February 8, 2025

At Tech Mentor Pro, we know that a smooth, transparent payment process is key to your experience. Whether you’re ordering tech services, digital tools, physical products, or subscribing to one of our plans, we’re committed to making every transaction clear, secure, and hassle-free.

This Payment Policy outlines the payment methods we accept, how we handle transactions, security protections, refund timelines, and what happens if an issue arises.

Your trust is our priority — and this policy is part of our commitment to fairness, clarity, and reliable support every step of the way.

  • Tech Mentor Pro: Payment Policy

    1. Our Payment Principles We prioritize three key principles to ensure a smooth payment experience:

    • Clarity: We provide clear and upfront pricing, free from hidden charges or unexpected fees.

    • Flexibility: We offer multiple payment options to cater to your convenience.

    • Security: We use advanced technology to protect your payment information at every step.

    Every aspect of our payment process is designed to provide you with peace of mind.

    2. Accepted Payment Methods

    2.1 Credit and Debit Cards
    Supported networks include Visa, Mastercard, American Express, and Discover. All transactions are securely processed via trusted gateways like Stripe to ensure your data remains protected.

    2.2 PayPal
    PayPal is a fast, reliable, and secure payment option for digital and physical goods. You will be redirected to PayPal’s secure platform to complete the payment process.

    2.3 Bank Transfers
    Ideal for large transactions or custom services, such as personalized IT solutions or bulk orders. Our bank details will be provided during checkout. Please include your Order ID in the transfer reference for smooth processing.
    Note: Payments via bank transfer typically take 1–3 business days to process.

    2.4 Regional Payment Options
    Depending on your country, we may offer additional localized payment options for your convenience.

    2.5 Subscriptions and Recurring Payments
    For ongoing IT support plans (monthly or yearly), payments are billed automatically on the renewal date. You will receive advance notifications, allowing you to update payment methods or cancel if necessary.

    2.6 Other Payment Options
    For specific requests, such as invoiced payments or split payments, please contact support@techmentorpro.com.

    3. Payment Timelines and Processing

    3.1 Immediate Payments
    For digital products, payment is required upfront before access is granted. For physical products, payment must be completed before the order is processed.

    3.2 Subscription Renewals
    Subscriptions automatically renew on their billing cycle. You will receive notifications in advance and can cancel anytime before the renewal date.

    3.3 Bank Transfers
    Payments via bank transfer require 1–3 business days to clear. Orders or services will remain on hold until the payment is confirmed.

    4. Refunds and Disputes

    We handle refunds and disputes in a manner that is fair and transparent. Please refer to our detailed Refund and Returns Policy for more information.

    4.1 Refund Eligibility
    Refunds are issued based on the guidelines provided in the Refund Policy. Eligible refunds are processed within 7–14 business days and returned to the original payment method.

    4.2 Dispute Resolution
    In case of a payment dispute, reach out to us directly at support@techmentorpro.com. Disputes can also be raised through platforms like PayPal or your credit card provider, following their respective procedures.

    5. Failed or Delayed Transactions

    We strive to ensure every payment goes through smoothly, but issues can arise.

    5.1 Common Reasons for Failed Transactions

    • Incorrect card or account details

    • Insufficient funds or credit

    • Technical errors with the payment gateway

    5.2 Steps to Resolve Payment Issues

    • Verify your card or account information

    • Check for sufficient funds in your account

    • If the issue persists, contact your payment provider for assistance

    • For further support, email us at support@techmentorpro.com to explore alternative payment options

    6. Security and Privacy

    Your financial data is safe with us. We employ the following measures:

    • SSL Encryption: All website transactions are encrypted using Secure Socket Layer (SSL) technology to protect your data during transmission.

    • Secure Gateways: Payments are processed through verified platforms like Stripe and PayPal, ensuring maximum security.

    • No Sensitive Data Storage: We do not store credit card or bank details on our servers.

    For more information, read our Privacy Policy.

    7. Pricing Transparency

    At Tech Mentor Pro, we believe in upfront pricing with no hidden surprises.

    • Digital Products: Prices are clearly displayed and include any applicable taxes or fees.

    • Physical Products: Shipping costs may vary based on weight, location, or shipping method. Free shipping is offered on selected items or regions.

    • Custom Services: Quotes for tailored IT solutions or services will be shared before confirming the order.

    8. Cancellations and Related Payments

    Cancellations are subject to our Cancellation Policy.

    • Subscriptions: If canceled after the renewal date, the subscription will remain active until the end of the billing period, but refunds will not be issued for the current cycle.

    • Onsite IT Support: Any travel or accommodation costs already incurred will be non-refundable in case of cancellation.

    9. Outstanding Payments

    All invoices are due within 14 days of issuance. Failure to settle invoices may result in:

    • Temporary suspension of services

    • Additional late fees as outlined in the terms of the invoice

    10. Questions or Assistance

    We’re here to help with any payment-related questions or issues: