Effective Date: January 1, 2025
Last Updated: February 8, 2025
Welcome to Tech Mentor Pro (TMP)! Your privacy isn’t just important to usโitโs essential to who we are. This Privacy Policy transparently explains how we collect, use, store, and protect your personal information when you visit techmentorpro.com, engage with our services, or purchase our products.
TMP is based in Sweden, with offices in Malmรถ and Darmstadt, serving clients globally. Our commitment to privacy is rooted in our core values: transparency, trust, and respect for your data. We adhere strictly to the General Data Protection Regulation (GDPR) and relevant global privacy standards.
Questions or concerns? Email us at: support@techmentorpro.com or admin@techmentorpro.com.
1. Information We Collect
We collect information to provide personalized services and ensure seamless interactions:
Personal Information:
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Identity Details: Name, email address, phone number (for communication, account management).
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Billing & Shipping: Necessary information for invoicing and product delivery.
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Payment Data: Securely processed via PayPal, Stripe, credit/debit cards, or bank transfers.
Service-Specific Information:
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Remote IT Support: Technical details about your systems to effectively solve issues.
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Onsite IT Support: Location data for logistics, securely deleted post-service.
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Virtual Assistance: Project-specific data provided voluntarily by you.
Technical Information:
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Device Data: IP address, browser type, operating system.
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Usage Data: Pages visited, session duration, and interaction metrics via Google Analytics.
Cookies & Tracking:
2. How We Use Your Information
Your trust guides how we handle your data:
Service Delivery:
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Fulfill product orders and provide timely, efficient IT support.
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Offer personalized recommendations aligned with your preferences.
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Manage ongoing subscriptions clearly and transparently.
Communication:
Enhancing User Experience:
Legal Obligations:
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Comply with regulatory and legal requirements.
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Detect, prevent, and address fraud or unauthorized activities.
3. Legal Basis for Processing Data
We adhere to GDPR guidelines based on:
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Contractual Necessity: For service provision and transactions.
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Explicit Consent: Voluntary subscription to newsletters or promotions (consent can be withdrawn anytime).
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Legitimate Interests: To maintain security and deliver a quality user experience.
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Compliance with Law: Adherence to tax laws, fraud prevention measures, etc.
4. Data Sharing
Your data is sacred; we never sell it. We only share information with trusted partners for operational purposes:
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Payment Providers: PayPal, Stripe, banking institutions.
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Shipping Services: Trusted couriers (DHL, FedEx).
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Analytics Providers: Google Analytics.
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Legal Compliance: Authorities when legally required or to prevent fraud.
5. Your GDPR Rights
Empowering you to control your data is a priority. Your rights include:
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Access: Request information on personal data held by us.
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Correction: Update any incorrect details.
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Deletion: Request removal of your data (unless legally obligated to retain).
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Restriction: Limit certain data processing.
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Portability: Transfer your data elsewhere.
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Objection: Opt-out of specific data uses, including marketing.
To exercise these rights, contact: support@techmentorpro.com.
6. Data Retention
We retain your information responsibly, only as long as necessary for:
Data is securely deleted or anonymized post-use.
7. Onsite IT Support: Travel & Costs
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Travel Expenses: Transparently communicated upfront; clients cover transport and lodging.
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Data Usage: Location data used strictly for scheduling, then securely deleted post-service.
8. Cookies
9. Data Security
Your data security is paramount:
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Encryption: Secure SSL encryption protects sensitive information.
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Restricted Access: Data is managed strictly by authorized TMP personnel.
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Secure Payments: Transactions are handled exclusively through trusted payment platforms.
10. Contact Us
Your privacy matters deeply to us. For privacy-related inquiries, contact:
Thank you for trusting Tech Mentor Proโwe promise to always handle your data with integrity and care.
