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Got Questions?
Straight Answers for When You’ve Got Tech Questions.
We work with creators, freelancers, founders, and small teams across the globe, people juggling real work behind the screen.
No tech jargon. No copy-paste answers. Just clear, honest advice for the things Google doesn’t always explain. If you're unsure, stuck, or curious, you're in the right place.
You’re Not the Only One Wondering…
That’s why we’ve laid it all out no vague promises, no tech babble. Just clear, practical answers to the things real clients ask before they trust us with their time, tools, or team. If it’s been on your mind, it’s probably right here.
Getting Started
What to Know Before You Book
Yes, because we’re not a faceless helpdesk. Every session is personal, encrypted, and led by real experts. You’ll see what we do, when we do it, in real time and you’re always in control.
Not at all. Booking takes under 2 minutes. After that, we guide you step by step, no jargon, no judgment, no surprises.
Nope. Just have your device powered on and a stable internet connection. We’ll walk you through the rest, even if your screen is frozen or your email is down.
We’re not just fixing one-off bugs. We look at the full picture, your setup, security, workflows, and future risk, so you don’t keep running into the same issues again.
Not here. We explain everything in language you understand. You’ll walk away understanding what happened and how to avoid it next time.
Services
What We Do (and Why We’re Damn Good at It)
Yes. We act fast, whether your email's been hijacked, your accounts breached, or you clicked something shady. We contain the damage, secure your data, and rebuild your defenses.
Both. We fix problems and prevent future ones by optimizing your devices, cloud tools, security, and workflows, even for content creators and digital nomads.
Absolutely. We’ll help set up password managers, backup systems, secure file sharing, invoicing tools, and more — all tailored to your industry.
That’s common. Start with a consultation. You tell us what’s not working or what feels messy, we’ll build a clear action plan to solve it.
You can book once, or subscribe for long-term support. Think of us as your flexible tech partner — not a one-off technician.
BOOKING & PROCESS
How It Works (Without the Headaches)
Emergency sessions are usually same-day. Regular bookings are available within 24–48 hours. We work on your schedule, not the other way around.
Yes, we use encrypted, permission-based tools. You’ll see everything we do, and you can revoke access anytime. Nothing is installed without your approval.
We listen first, diagnose the issue live, and walk you through every fix. Most clients feel calmer within 5 minutes. We explain what we’re doing, or just handle it while you chill.
Yes! We build real client relationships. You’re not getting passed around. If you come back, you’ll work with the same trusted expert unless you request otherwise.
Yes, you'll receive a breakdown of what was done, what we recommend next, and tools you can use going forward.
PRICING & PAYMENTS
Real Support. No Surprise Charges.
Transparent, all-in-one service: consultation, live support, follow-up resources, and aftercare if needed. No “by the hour” billing games.
Because you're jumping the queue, getting priority handling, and often urgent recovery work, sometimes overnight.
Definitely. Most of our clients start with a one-time fix, then subscribe once they realize how much time and stress it saves long term.
No, remote means flexible. If we have the bandwidth, we’ll work around your timezone and schedule.
We’ll make it right — or refund you. That’s in writing. See our Refund Policy for details.
PRIVACY & SECURITY
You Trust Us With Your Digital Life,We Don’t Take That Lightly
Never. We use secure, temporary tools that auto-delete session access. Your info stays with you.
All remote sessions are encrypted end-to-end. You’re the only one who sees what we’re doing, nothing is recorded without permission.
It’s not. We’ll assess the damage, help you recover access, and guide you through a recovery plan that prevents further leaks.
Yes, we’re big on empowerment. We’ll set you up with password managers, safe browsing tools, encrypted backups, and clear habits to follow.
Definitely. We can deliver remote security training for teams or freelancers, customized for your tools and industry.
TECH TROUBLESHOOTING
Something Broke? Here's What Happens Next.
We’ll diagnose if it’s a system issue, malware, storage overload, or outdated software, and speed it back up. Often in one session.
Yes. Whether it’s Gmail, Meta, or your website admin panel, we’ll guide you through secure recovery and reinforce your access.
Absolutely. We handle onboarding new gear, syncing cloud storage, integrating calendars, automating systems, whatever gets you productive again.
We’ll test your setup, router, provider, and device configuration, and give you a full fix plan (including smart gear suggestions if needed).
You can book a follow-up, and if it’s related to the original issue, we won’t charge for the same fix again. We stand by our work.
Not at all. We offer fully remote support, all you need is internet access.
Yes. Our booking system automatically adjusts to your location, so you’ll see available slots in your own time zone.
We offer flexible options, including evenings and weekends, based on availability. Urgent needs are prioritized.
Currently, we support both English and Chines, Spanish, German, Swedish, Danish fluently. More languages are coming soon.
Absolutely. We can provide chat-based sessions or email instructions , whatever works best for you.
What Our Clients Say
Trusted by solo founders, creators, and small teams who can’t afford to gamble on tech.
Here’s what real clients have to say about working with Tech Mentor Pro.
Sarah L
Marketing Manager
"I appreciated the detailed report and recommendations. It helped me prevent future issues and made me feel empowered to handle minor tech problems on my own."
David M
Design Lead
“The ongoing support from Tech Mentor Pro has been a total game-changer. They’re always available when I hit a tech wall, and they follow up, even when I forget to. Reliable, responsive, and professional. It’s like having my own IT department on standby.”
Rachel A
Small Business Owner
“As a small business owner, I can’t afford downtime. Tech Mentor Pro has saved me hours (and headaches) by keeping my systems running and secure. They don’t just fix things, they explain what happened, and how to prevent it next time.”
Linda B
Photographer
“I needed more than just IT help — I needed someone who understood my digital business. They not only cleaned up my systems but also helped streamline my daily tasks with smart tools and workflows. The VA + IT combo? Genius.”
Jamie S.
Content Creator & Video Editor
“I run everything from home — my editing tools, uploads, even my website. When something breaks, I panic. Tech Mentor Pro stepped in fast, fixed the issue remotely, and optimized things I didn’t even know were slowing me down. Absolute legends.”
Still Got Questions?
Or Ready to Finally Fix That Tech Mess?
Reach out today. No bots. No waiting rooms. Just honest answers and solutions built for the way you work.