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Cancellation Policy

techmentorpro > Cancellation Policy
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Effective Date: January 1, 2026

Last Updated: January 1, 2026

At Tech Mentor Pro, we aim to deliver reliable services while staying flexible when plans change. This Cancellation Policy explains how cancellations, rescheduling, and missed appointments are handled so expectations are clear and fair for everyone.

This policy applies to purchases and bookings made through:

For questions or assistance, contact us at support@techmentorpro.com or visit our
Support & Contact page: https://www.techmentorpro.com/tech-support-contact/

1. General Cancellation Rules

1.1 Minimum Notice Requirements

To allow proper scheduling and preparation, we require the following minimum notice:

  • All services (remote and onsite): at least 48 hours before the scheduled appointment

  • Physical product orders: cancellation must occur before the item is shipped

1.2 Booking Fees

Some services include a non-refundable booking fee. This fee:

  • Secures your appointment slot

  • Covers preparation and scheduling costs

  • Is clearly displayed at the time of booking

Booking fees are non-refundable, regardless of when a cancellation occurs.

1.3 Late Cancellations & No-Shows

  • Cancellations made less than 48 hours before the appointment may result in forfeiture of the booking fee or full payment

  • No-shows without prior notice are not eligible for refunds or credits

2. Remote IT Support & Consultations

  • 48+ hours’ notice: full refund minus booking fee

  • Less than 48 hours: booking fee forfeited; remaining balance may be refunded or converted to store credit at our discretion

  • No-shows: no refund

Rescheduling is free when requested at least 48 hours in advance.

Some service plans include access to our 24/7 HelpDesk. Availability is specified on the service page or booking confirmation.

3. Onsite IT Support

Because onsite services involve logistics and travel coordination, stricter rules apply:

  • Before travel is booked: full refund minus booking fee

  • After travel is booked: any travel or accommodation costs already incurred are non-refundable

  • Late cancellations (under 48 hours): booking fee forfeited plus incurred travel costs

  • No-shows: full payment forfeited

Whenever possible, notify us early. We will always try to minimise unnecessary costs.

4. Tech Consultations

  • 48+ hours’ notice: full refund minus booking fee

  • Less than 48 hours: booking fee forfeited; a 25% cancellation fee may apply to the remaining balance

  • Rescheduling: free with at least 48 hours’ notice

5. Subscription Services

5.1 Cancelling a Subscription

Subscriptions can be cancelled at any time.

  • Cancellations apply to future billing cycles only

  • Access continues until the end of the current paid period

  • No refunds are issued for partially used billing periods

5.2 Service Interruptions

If subscription services cannot be delivered due to an issue on our end, we may offer one of the following at our discretion:

  • A prorated refund

  • Additional support credit

  • A subscription extension at no cost

6. Product Orders

6.1 Physical Products

  • Orders may be cancelled before shipment for a full refund

  • Once shipped, cancellation is no longer possible

Please refer to our Refund & Returns Policy for return instructions:
https://www.techmentorpro.com/refund-and-returns-policy/

6.2 Digital Products

Digital products are non-cancellable and non-refundable once delivered or downloaded.
Please review product descriptions carefully before purchasing.

7. Exceptional Circumstances

We understand that emergencies happen. In cases such as:

  • Serious illness

  • Family emergencies

  • Natural disasters

  • Major service disruptions

We may waive cancellation fees or offer alternatives at our discretion.
Contact support@techmentorpro.com with details so we can review your situation fairly.

8. How to Cancel or Reschedule

To cancel or reschedule a booking:

  1. Email support@techmentorpro.com

  2. Include your booking or order number

  3. Briefly explain your request

We respond within 2 business days.

For urgent matters on services that include 24/7 HelpDesk access, use the HelpDesk for faster assistance.

9. Store Credit

In certain cases, we may offer store credit instead of a refund.

Store credit:

  • Is valid for 12 months from the issue date

  • Can be used on any Tech Mentor Pro product or service

  • Cannot be exchanged for cash or transferred

10. Our Commitment

This policy reflects our commitment to fairness, transparency, and professionalism. We value your time and trust, and we will always aim to handle cancellations with respect and clarity.

11. Contact Us

For questions about this Cancellation Policy, contact us at:

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