1. General Guidelines

1.1 Cancellation Notice Requirements
To maintain scheduling efficiency and service quality, the following minimum notice periods apply:

• Remote Services: 24 hours before the scheduled session

• Onsite Services: 48 hours before the scheduled appointment

• Product Orders: Cancellations must occur prior to shipment

1.2 Cancellation Fees
Cancellation fees may apply when short notice prevents Tech Mentor Pro from reallocating resources:

• Remote Services: 50% of the session fee for cancellations made within 24 hours

• Onsite Services: Any incurred travel or accommodation costs are non-refundable

2. Remote and Onsite IT Support

2.1 Remote IT Support

• Full refund for cancellations made at least 24 hours in advance

• 50% refund for cancellations within 24 hours

• No refund for no-shows

2.2 Onsite IT Support

• Full refund for cancellations made 48 hours or more in advance

• Partial refunds may be granted depending on incurred travel or material costs

• Travel-related expenses are non-refundable if canceled late or without notice

3. Tech Consultations

• Cancellations made with at least 24 hours’ notice are eligible for a full refund or complimentary rescheduling

• Cancellations made within 24 hours are subject to a 25% cancellation fee

• Rescheduling is free when requested at least 24 hours before the appointment

4. Subscription Services

4.1 Recurring Plans

• Subscriptions can be canceled at any time

• Payments already processed are non-refundable

• Services will remain active until the end of the current billing cycle

4.2 Service Interruptions
If a service interruption is caused by Tech Mentor Pro (e.g., system failure or internal issue), clients may receive:

• A prorated refund for the affected time period

• Additional support credit, as an alternative resolution

5. Product Orders

5.1 Physical Products

• Orders may be canceled prior to shipment for a full refund

• Once an item is shipped, cancellations are no longer possible

• Clients should refer to the Refund & Returns Policy for return procedures

5.2 Digital Products

• Digital products are non-refundable and non-cancellable once delivered

6. Exceptional Circumstances

Tech Mentor Pro understands that unavoidable or emergency situations may arise. In the case of illness, emergencies, natural disasters, or other significant disruptions, Tech Mentor Pro may waive cancellation fees at its discretion.

Clients are encouraged to contact support@techmentorpro.com with relevant details. All cases will be reviewed fairly and respectfully.

7. How to Cancel or Reschedule

To cancel or reschedule a service, clients must:

1. Email support@techmentorpro.com with order or booking information

2. Include any relevant confirmation numbers or supporting documents

3. Tech Mentor Pro will respond within two business days to confirm and provide next steps

For urgent matters, clients may also use the 24/7 HelpDesk for faster assistance.

8. Commitment to Clients

This policy reflects Tech Mentor Pro’s core values:

• Fairness in how time and costs are balanced

• Transparency in communication and expectations

• Professionalism in how cancellations and changes are handled

Our priority is to support clients with reliable service — even when plans change.

9. Contact

For questions or assistance, contact:

Email: support@techmentorpro.com
Website: www.techmentorpro.com
HelpDesk: 24/7 support available online